Training Lead (Product & Sales)

Join Tylko, Where Design Meets Technology

Founded in Warsaw, Poland, in 2015, Tylko is redefining how we design, shop for, and experience furniture. Frustrated by mass-produced, one-size-fits-all solutions, the team created something smarter: bespoke storage that balances cutting-edge technology, premium craftsmanship, and sustainable production.

With millimetre-perfect precision, every piece is made-to-order and crafted locally, minimising waste and maximising longevity. The result? A new standard in furniture – one that fits your space, your style, and your life.

Why It Matters

We’re not just building furniture. We’re changing how people think about living with it. By merging technology and design, we help people create spaces that truly reflect who they are. If you believe that good design can make everyday life better, you’ll feel right at home here.

How We Work

We believe in small teams, big ideas, and simple processes. No endless paperwork, no silos. Just open communication, shared goals, and a healthy dose of curiosity. We start small, think big, and move fast, because progress always beats perfection.

At Tylko, collaboration and trust aren’t buzzwords — they’re how we work. From day one, you’re part of a team that makes real decisions and brings them to life together. You’ll have the freedom to share ideas, turn them into action, and shape the space around you literally. Here, learning isn’t a bonus. It’s part of the job.

About the Role

As our Training Lead, you will be the driving force behind a high-performing culture of product expertise and sales excellence across our Customer Care, Retail teams and the rest of organisation. You will translate operational insights into interactive learning programs, ensuring every team member possesses mastered sales techniques and expert knowledge of our customisable furniture.

Your mission is to empower our people to deliver a world-class customer experience by leveraging AI-enhanced content and modern LMS tools. In this role, you will bridge the gap between product innovation and front-line performance, directly influencing brand consistency and customer satisfaction.

What You’ll Do

• Design and execute end-to-end learning paths, from initial gap analysis to measuring training ROI

• Implement and manage our Learning Management System (LMS), creating engaging e-learning modules

• Leverage AI tools (video generation, automated voiceovers) to produce high-quality training materials at pace

• Conduct interactive workshops and coaching sessions in both in-person and remote environments

• Translate complex product updates and operational insights into digestible, actionable training content

• Provide data-driven feedback to leads and team members to foster individual and organizational growth

• Collaborate with E-commerce, Product, and Retail teams to ensure a unified approach to product knowledge

• Build and iterate on training processes from scratch to keep up with our dynamic scale-up environment

• Build and cultivate a centralized Knowledge Base that serves as the single source of truth for the whole organization

Why Tylko?

Being a part of the Tylko team goes beyond clocking in every day. We celebrate inclusivity and work together to build a culture of happy, healthy employees who are truly heard. We provide:

• One bonus day off every month (in addition to regular days off)

• Comprehensive healthcare

• Multisport card

• A generous discount on all Tylko products

• A dog-friendly office!

What we’re looking for:

• Proven experience in designing comprehensive training programs and managing LMS platforms

• Proficiency in utilizing AI assistants and tools for scalable content creation

• Expertise in conducting engaging workshops and delivering constructive, data-driven coaching

• Strong "can-do" attitude with the ability to build and scale processes in a fast-paced environment

• Exceptional communication skills with a natural ability to influence and empower others

• Fluency in English (C1) and Polish (C1)

• Working in our Warsaw office 3 days a week

It would be an additional plus if you:

• Are proficient in German (C1) at a professional level

• Have experience in a scale-up or furniture/design-tech industry

• Are passionate about the latest trends in e-learning and EdTech

Ready to Design the Future with Us?

If you’re looking for a place where your ideas matter, your curiosity is fuel, and your work has real impact — let’s talk. Join Tylko and help us make furniture smarter, homes happier, and everyday life a little more beautiful.