Customer Experience Specialist with German

  • Customer Experience
  • Warsaw, Poland

Customer Experience Specialist with German

Job description


We are looking for people talented in communications who will focus on serving and anticipating needs day-to-day about customers journey and will be able to involve suggesting ideas based on customer feedback and turn them to the action and improve standards


About the Operations department:


The Operations Department is responsible for every process involved in the production and delivery of our products. It’s composed of four unique areas: Production, Delivery & Services, Customer Service and Automation


About Customer Service team:


The Customer Service Team consists of 15+ people who support our customers through every step of their journey with Tylko. This covers everything from helping them configure their perfect-fit product and place an order, through delivery and assembly at home - all while addressing any questions, concerns, or ideas in-between.
The team offers support in four languages - English, German, French and Polish, and use their expert written and verbal communication to ensure every customer has an unforgettable Tylko experience.


Main responsibilities:


  • Developing lasting relationships with customers via phone calls, emails, live chats, and text messages
  • Managing customer relationships efficiently and effectively
  • Delivering best-in-class customer experience over the phone, email, text, and live chat
  • Supporting the wider team by ensuring that customer orders, deliveries, and returns are processed seamlessly, from initiation through completion
  • Catching customer insights and work across marketing, tech, and operations teams to improve the overall customer experience
  • Thinking creatively about ways in which we can optimize each customer’s experience


Why Tylko?


Being a part of the Tylko team goes beyond clocking in every day and keeping your head down. We celebrate inclusivity and work together to build a culture of happy, healthy employees who are truly heard, and provide the following great benefits for every single member:

  • Comprehensive healthcare

  • One bonus day off every month (during a pandemic)

  • A dedicated budget for professional development

  • A discount on all Tylko products

  • Yoga classes at work

  • Mixer parties

  • English classes

  • Fun events like cooking classes, inspiring talks with people and professionals from all walks of life, and other great meetups.

  • And of course, a dog-friendly office!

Be fairly remunerated – 5 000 – 8 000 gross on job contract (depending on your skills and experience)

Requirements

  • Fluency in English and German
  • Experience in customer service, sales, or community development role— preferably at a consumer-centric startup
  • Excellent oral and written communication skills
  • Detail-oriented and highly organized; able to prioritize multiple tasks simultaneously
  • Friendly and patient team player who works well with a wide range of personalities
  • A ‘no task is a too small’ attitude and passion for providing all customers with the best solution to their unique project needs
  • Openness to work in non-standard hours


ABOUT TYLKO


TYLKO is an innovative tech-driven furniture company founded in 2015 in Warsaw, Poland. We specialize in providing high-quality storage that our customers can adapt down to the last detail through the use of an intuitive online configurator and our AR-enhanced Tylko App.


We’ve reworked every step of the traditional furniture-buying process in order to create a better and more personal experience – a seamless process from high-quality products with simple online shopping, through free doorstep delivery and effortless, tool-free assembly.

We’re a tight-knit team of 186 specialists from around the world working in the diverse fields of design, production, IT, marketing, communication, customer experience, and much more.

So far, we’ve helped over 75,000 happy customers find their perfect fit, with over 90,000 one-of-a-kind pieces of Tylko furniture shipped around the world.


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