Customer Experience Specialist

Job description

Tylko is a start-up company on a mission to redefine the furniture industry.

We are looking for members of our Customer Experience Team in Warsaw. You will represent the Tylko brand by managing customer relationships and providing best-in-class support for customers throughout the entire journey of purchasing a Tylko product and beyond. Become part of Tylko introducing the “Industry 4.0” solution to simplify the quality of living for customers Europe-wide.

 

Responsibilities:

  • Act as the voice of Tylko on the front lines, delivering joyful experiences and developing lasting relationships with customers via phone calls, emails, live chats and text messages
  • Manage customer relationships efficiently and effectively
  • Deliver best-in-class customer service over the phone, email, text and live chat
  • Be a constant ambassador of our core values and mission statement by providing and sharing great customer experiences, new messaging, ideas and feedback
  • Support the wider team by ensuring that customer orders, deliveries and returns are processed seamlessly, from initiation through completion • Liaise with Tylko’s delivery partners to resolve customer issues promptly and effectively
  • Capture customer insights and work across marketing, tech and operations teams to improve the overall customer experience
  • Think creatively about ways in which we can optimize each customer’s experience

Requirements

Knowledge, Skills & Abilities:

  • Fluent in English and German or French (additional languages are a plus)
  • Experience in a customer service, sales or community development role— preferably at a consumer-centric startup
  • Excellent oral and written communication skills
  • Resume and application are 100% free of spelling and grammar errors
  • Detail-oriented and highly organized; able to prioritize multiple tasks simultaneously
  • Friendly and patient team player who works well with a wide range of personalities
  • A ‘no task is too small’ attitude and passion for providing all customers with the best solution to their unique project needs